Support & Maintenance
Whether a yearly service or a complete overhaul, we use OEM parts and accessories
Having been in the digital printing industry since its inception. Roger had a key roll in it's early development.
AIT provides nationwide support across a range of wide format hardware and software, especially Mimaki machines such as the JV33, CJV30 and CGFX series printers and cutters.
Features of AIT Support services
Fault logging, tracking and monitoring
Telephone support by hardware/software specialists
On-site repairs by trained engineers
JetCare maintenance contracts
Service Request without contract
Colour profiling, both remote and on-site
Fault logging and telephone support
Our UK fault desk is open Mon - Fri from 9:00am until 5:30pm. Call 01732 875000 or +44 1732 875000 from overseas to log your support call. If we are unable to resolve the fault immediately we will assign a specialist engineer who will endeavour to call back within 1 hour.
Alternatively you can email questions to firstname.lastname@example.org The progress of your fault through to resolution is tracked and monitored on our AIT Database.
If an on-site repair is required our engineers endeavour to arrive within 8 working hours and JetCare maintenance customers will have a priority response. Non-contract work can be ordered via a Service Request Form which details an estimate of the charges.
Both remote and on-site profiling is available depending upon the urgency and quantity of media.
For more details on any of the above please call 01732 875000 or email Support
If you require remote technical support please click here.
If you require an Engineer visit please purchase by clicking here.
Technical Support Manager
Mark has worked in the printing industry since 1992 covering many aspects from Screen printing and Digital to Signage.
Emily, Deb and Sam
Emily and her team take care of our logistical requirements, from sending out ink to clients to managing our spares stock levels.
Sue, Sandra and Sally
Sue and her team are the voices at the end of the phone, always very helpful.