AIT provides nationwide support across a range of wide format hardware and software, especially Mimaki machines such as the JV33, CJV30 and CGFX series printers and cutters.
 
Features of AIT Support services
 
   Fault logging, tracking and monitoring
   Telephone support by hardware/software specialists
   On-site repairs by trained engineers
   JetCare maintenance contracts
   Service Request without contract
   Colour profiling, both remote and on-site
 
 
Fault logging and telephone support
 
Our UK fault desk is open Mon - Fri from 9:00am until 5:30pm. Call 01732 875000 or +44 1732 875000 from overseas to log your support call. If we are unable to resolve the fault immediately we will assign a specialist engineer who will endeavour to call back within 1 hour. 

 

Alternatively you can email questions to roger@applied-image.com  The progress of your fault through to resolution is tracked and monitored on our AIT Database.
 
On-site repairs
 
If an on-site repair is required our engineers endeavour to arrive within 8 working hours and JetCare maintenance customers will have a priority response. Non-contract work can be ordered via a Service Request Form which details an estimate of the charges.
 
Colour profiling
 
Both remote and on-site profiling is available depending upon the urgency and quantity of media.
 
For more details on any of the above please call 01732 875000 or email Support

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If you require remote technical support please click here.

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If you require an Engineer visit please purchase by clicking here.

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